As Imago Leather wholesale and custom manufacture products so we don’t offer any refunds on our products. We send images and videos for approval and then only ship our products. Due to the personalised nature of monogramming, we do not offer returns for monogrammed goods.
We stand behind the products we create. If you believe your product has a major manufacturing defect, we apologise, please contact us so we can make it right at firstname.lastname@example.org and provide your order number with photos of the suspected issue.
We offer exchanges in any case of major issues on all full priced item within 20 days of receiving your item(s).
To exchange, please email enquiries.imago@gmail.
Please note, we do not offer exchanges on exclusive custom products and we do not reimburse shipping costs.